Always free pick-up at our location in Burgessville, Ontario. For delivery please call 226-228-3601.

Frequently Asked Questions

We're Here to Help

Florae Farms is here to help walk you through buying and caring for your new member of the family.

Ordering, Pickup & Delivery

Can I order online but delay the shipping or delivery date?

Open tab

Of course! You likely want to plant your product as soon as it arrives.  Please include the shipment date within the "Notes" section during checkout, or contact us after you placed your order. 

How do I pickup my purchase?

Open tab

After placing your order, you will receive notification within 24 hours that your purchase is ready for pick up or delivery.

Do you deliver?

Open tab

Yes, we deliver! If you would like more information regarding our delivery services please contact Marinus at 226-228-3601 or

What if I need to cancel my order?

Open tab

Yes, this is possible, however after payment has been made there is a 10% cancelation fee due to operational costs.

Are there discounts for wholesale orders?

Open tab

Yes, this is available for garden centres and wholesale nurseries. Please contact us at 226-228-3601 or for our wholesale price list.

Plant Care

Is there a general planting guide?

Open tab

Yes, this is available on our website. You can find it here.

The leaves on my tree are turning yellow. Why is this?

Open tab

This usually indicates there is too much water. Make sure that there is enough drainage where the tree has been planted. If it is potted, ensure there are holes in the bottom to allow water to drain.

The leaves on my tree are turning brown. Why is this?

Open tab

Brown leaves are often a sign of not enough water. Be sure to give your plant the correct amount of water, especially if it is potted. If you have recently planted your tree, ensure you give it plenty of water in the first few months of its life. If your tree is on a slope, water could potentially run off.

My tree died. Is there a guarantee?

Open tab

Yes, our shrub and tree guarantee is valid for 60 days from the time of purchase. However, we will request a photo and description of the damaged or unhealthy plant.

Close (esc)


Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.


Added to cart